Smyline Practitioner FAQ

Send us 4 photos with retractors (open and closed front, left and right side) of your patient’s smile by WhatsApp message to 06 81 44 97 30. Remember to specify the patient reference and any comments or requests. We will respond as soon as possible regarding your patient’s eligibility. Find out more

Contact us at 04 12 05 14 14 to open your customer account or book an appointment online. We will activate your Smyline customer account together during this appointment. It should take 15 minutes (for this online appointment).

All treatment plans are created by our teams of experts and validated by our orthodontist advisors.

Treatment plans are submitted online. You can approve or reject them by clicking the buttons below the proposal. If you reject the treatment plan, a new version will be proposed based on your feedback and requests. Once the treatment plan is approved, aligner production begins.

No, once the treatment plan has been validated, no changes are possible. Aligner production has begun.

You will receive your welcome kit with your first treatment. If you would like to receive it instead, please contact us at 04 12 05 14 14.

Of course. Smyline is non-binding and non-exclusive. You can retain your partner and integrate our solution to offer your patients the most suitable solution.

Your treatment has more than 12 steps, so it is divided into batches. To order the next batch of treatment, click the “Request the next batch” button.

You notice that the teeth are not evolving according to the established treatment plan. Request a rematch: evolution of the current treatment plan. Click on “reassess the treatment plan”, then choose “continuation of treatment” and then in the treatment objective specify your rematch request. New impressions will be required to complete this request.

Click on “reassess treatment plan”, then choose “continuation of treatment” and then in treatment objective specify your finishing request. Impressions of your patient’s final dentition will be required to complete this request.

Click on “reassess treatment plan”, then choose “retention”

Your processing request should appear as “order sent” (in green). If your request appears as “order created,” it is in the “draft” stage and will not be processed by our teams. Remember to click the “send order” button at the bottom of the page.

To connect your camera to our business platform, send us an email to production@smyline.com. Include in this message:
○ The practice name,
○ The doctor’s name
○ The camera brand (3shape, Medit, etc.)
○ The camera account email address
Our team will take care of the process, and you will then receive a connection request by email, which you simply need to accept.

3Shape, Medit, Itero, and Shining 3D cameras have a gateway to our platform. Contact us to activate this connection.

If the gateway between your camera and the platform has been configured, it will take between 10 and 20 minutes for the case to automatically appear on the platform. However, if it still does not appear after 30 minutes, please contact us at 04 12 05 14 14

You do not benefit from an automatic gateway, simply retrieve the STL files from your camera and then drop them onto the processing sheet – PLEASE NOTE: only STL files.

We recommend that you follow the instructions on your composite devices (quantity, mix). We then recommend that you dry your teeth thoroughly to ensure a good bond, and firmly press the Smyline template against the tooth.

Stripping steps are typically performed in steps 3, 6, and 9. You’ll find the stripping details at the very end of the treatment plan PDF. You can schedule an appointment with our Ortho department if you have any questions about the treatment plan. (Online appointment)

When you’re in the 3D viewer, you can activate the cleat view by clicking on the icon at top right representing a small tooth with an attachment.

You can download it here

You must create a new contention order in parallel with your Smyline order. Specify in the comments that this is an end-of-treatment order, the patient reference and the type of contention ordered (wire or combo).

We offer the SmylKeeper premium retainer range, with 3 types of solution: the retainer gutter, the laser-cut grade 5 titanium wire (without bending) and the SmylKeeper Combo (a solution combining the wire and the gutter adapted for fitting a double retainer in a single appointment).

Log in to our platform and select the “retainer” option. Submit your digital impression and specify your choice of order (wire, splint, combo) for one or two arches.

SmylKeeper support wires are made of grade 5 titanium plate

No, the wires are laser-cut from a grade 5 titanium plate, with no bending to ensure exceptional mechanical strength.

The combo is a brace solution that combines a brace wire with a matching splint. Thanks to the combo, you can fit both systems in a single appointment. In fact, the combo’s gutter already incorporates a space for the compression wire. Simply insert the wire, clip on the splint and you’re ready to go!

We accept physical impressions (silicone only). When placing your order, please let us know if you would like to collect your impressions. We will send a courier to collect them.

Once your Smyline account is activated, log in to the Digilab business platform. Select “Orthodontic Treatment” then “Whitening.” Then, submit your digital impressions and provide all the necessary information in the comments section to ensure your order is processed smoothly.

Coaching sessions are individual and led by one of our clinical referents. The session lasts 30 minutes and takes place by telephone or video. It gives you the opportunity to discuss all the issues surrounding the aligner (patient, clinic, estimates, organization, structure, etc.) and to ask our Smyline coach any questions you may have.

Book an appointment online from our website and reserve your 30-minute coaching session. Free session reserved for Smyline customers.

We offer an e-learning path and face-to-face training days. The e-learning program is made up of 4 modules accessible from a private area 24 hours a day. Face-to-face training takes place over the course of a day, and covers both clinical theory and hands-on practice, with exercises such as fitting compression wires, cleat fitting, manual and motorized stripping, etc.

To register for a training course, simply complete our online form (link) or return your registration form to contact@smyline.com.

We’re sharing a nomenclature and pricing codes with you. You must create your patient quote based on the Smyline package that will be billed to you. If you need help with this, you can schedule a coaching session with our clinical advisor (make an appointment)

You can download the MP4 file of the waiting room video here

The face-to-face training day is a Qualiopi training course supported by the FIFPL organization to the tune of €240

There are no prerequisites to participate in our training courses. Smyline training courses are suitable for general practitioners and practitioners wishing to begin working as aligners. You can also complete our e-learning course in addition to a one-day training session.

If you already have significant aligner practice, you can submit your Smyline treatment requests immediately. Training is not mandatory but is strongly recommended for inexperienced practitioners.

Invite your patients to download the Smyline tracking app for free on Android or iPhone. Download the patient poster

It’s you from your Dashboard. You must create each patient and their treatment, then provide them with their access codes to the application. Download the patient poster

Log in to the Dashboard with your credentials and create your patient and then their treatment. Once this is done, provide them with their login details and password so they can log in to the Smyline app and track the progress of their treatment. Download the tutorial

You create your patient’s password. You must provide it to them so they can log in for the first time and change it themselves.

Contact us at 04 12 05 14 14 or by email at contact@smyline.com to activate your account. We will send you your login details and you will be able to manage your patients and their treatments for proper use of the Smyline patient application. Download the tutorial